New Volunteer Guide

Everything you need for your first shift

From the application to check-in, here is what happens, what to bring, and who to ask. You do not need any experience — just a couple of hours and a willingness to help.

How to get started

Four simple steps from your first click to your first shift.

Apply online

About 5 minutes

Share your contact information, skills, interests, and availability. Uploading certifications is optional, and you can update anything later.

We review and welcome you

2–3 business days

Our volunteer coordinator reviews your application and emails you a confirmation, plus anything we still need from you.

Pick a shift that fits

Any time

Browse upcoming events and choose a role — setup, registration, food service, youth activities, or general support. Most shifts run two to four hours.

Show up and serve

Your shift day

Arrive about 15 minutes early and check in with the coordinator. Your hours are verified and recorded for you after the shift.

What to expect on shift day

No surprises. Here is exactly how a volunteer shift runs from arrival to wrap-up.

Check-in is easy

Come in about 15 minutes early and look for the volunteer check-in table. Give your name, grab your name tag, and you are set.

Dress comfortably

Wear closed-toe shoes and clothes you can move in. If you have a Positive Passtime shirt, wear it — otherwise one will be provided at your first event.

A short briefing first

Every event opens with a 10-minute huddle covering the layout, today's tasks, restrooms, and safety. Ask anything you like.

You are never on your own

You will be paired with a shift lead and other volunteers. If a task does not feel right for you, say so and you will be moved.

Breaks are built in

Water and snacks are provided. Step away when you need to, and let your shift lead know so the team is covered.

Your hours are tracked

After the shift, the coordinator confirms the hours you served. They appear on your volunteer dashboard and count toward milestone badges.

Tips for a great first shift

Small things our most experienced volunteers do every time.

Bring a refillable water bottle

Most of our events happen outdoors or in busy halls. Water stations are on site and refilling is free.

Check the weather

For outdoor events, add a hat, sunscreen, or a light rain jacket. Outdoor shifts are rescheduled if weather turns severe.

Ask questions early

Your shift lead would much rather answer a question at the start than see you guessing. Nothing is too small.

Bring a friend

First shifts are easier together. Invite a family member or coworker to sign up for the same shift role.

Keep your phone on silent

Photos are welcome at most events, but check with the coordinator first — some guests prefer not to be photographed.

Tell us what you need

Accessibility needs, dietary restrictions, or a quieter role? Note it on your application or tell the coordinator before the day.

Worth having ready

None of this blocks your application. Bring what you have and we will help with the rest.

A photo ID for check-in
Your emergency contact's phone number
CPR / First Aid card, if you are certified (never required)
Food Handler permit, if you are joining a food service shift
Guardian consent for volunteers under 18

Resources you may need

Everything linked below, ready when you need it.

Ready when you are

Two hours a month is enough to make someone's week. We will walk you through the rest.